Understanding Our Refund Policy
A clear and simple guide to our policies on cancellations and refunds.
Key Takeaways
- All purchases for subscriptions and one-time services are final and non-refundable.
- You can cancel a recurring subscription at any time to stop future payments.
- Refunds are only considered in rare cases of technical failure on our part.
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Refund Policy Summary
1
Subscription Services (e.g., Buyer/Seller Plus)
Subscription fees are pre-paid for the selected cycle (monthly, quarterly, etc.) and are non-refundable. You can cancel your subscription at any time to prevent future charges, but no refunds are provided for the current billing period.
2
One-Time Purchases (e.g., Listing Boosts)
Due to their immediate and intangible nature, all one-time purchases like visibility boosts are final and non-refundable once the service is activated.
3
Exceptional Circumstances
We may consider refunds only in cases of a significant platform error or a technical issue that prevents you from using the purchased service. Such cases are reviewed by our support team on a case-by-case basis.
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Quick Tips
- Before purchasing, make sure you understand the features of the plan.
- To cancel a recurring subscription, visit the 'Billing' section in your dashboard settings.
- If you face a technical issue with a paid service, contact our support team.